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Terms of Service – SlotBunny UK

Welcome to SlotBunny UK (“SlotBunny”, “we”, “our”, or “us”). These Terms of Service (“Terms”) set out the legal framework for accessing and using the SlotBunny UK website, along with all associated games, promotional features, account tools, and related services (collectively, the “Services”).

These Terms operate together with our Privacy Policy and any specific rules relating to promotions, tournaments, loyalty rewards, or individual game types. Taken together, they form a binding agreement between SlotBunny UK and you (“you”, “User”, or “Player”).

By creating an Account, visiting the Website, placing wagers, or interacting with any part of the Services, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree with any section, you must stop using the Services immediately.

If any part of these Terms is unclear, you are encouraged to contact our UK Support Team for clarification before depositing, playing, or engaging in any transactions.

1. Key Terms and Definitions

Terms: This document, our Privacy Policy, and any published rules relating to promotions, bonuses, tournaments, and game-specific conditions.

Website: The domain www.slotbunny.com and all UK-focused subdomains or pages operated by SlotBunny.

Services: All gaming content, software, payment interfaces, account tools, loyalty features, and support channels available through the Website.

We / Us / Our / SlotBunny: The licensed entity responsible for providing online gaming services to players based in the United Kingdom.

You / User / Player: Any person who accesses, registers, or uses the Services, whether or not a full Account is created.

Account: A personal profile registered on the Website and used to access and manage the Services.

Games: All casino-style games, live dealer content, slots, table games, and other interactive entertainment provided through the Services.

Software: Any program, code, application, or system (including third-party components) used to deliver the Games and account functionality.

2. Player Eligibility and Legal Access

You must be at least 18 years of age, or older if required by local law in your part of the United Kingdom, to use the Services. If the legal minimum age in your region exceeds 18, that higher age threshold applies.

It is your responsibility to ensure online gaming is lawful in your jurisdiction. If you live in an area where online gambling is banned or restricted, you must not access or use the Services.

SlotBunny restricts access from certain jurisdictions. Players physically located in Iran, Saudi Arabia, UAE, Yemen, Oman, Qatar, Bahrain, Iraq, Kuwait, Syria, Palestine, Jordan, Lebanon, Australia, or New Zealand are not permitted to register or take part in real-money play. This list may be updated based on UK regulatory and licensing requirements.

You agree to provide truthful, accurate, and complete information during registration and to update your details when requested. Supplying false data, impersonating another person, or withholding required information may lead to suspension or permanent closure of your Account.

By using the Services, you agree to follow all applicable rules, promotional conditions, and gameplay policies published on the Website.

The following individuals are not allowed to use the Services: employees, contractors, consultants, affiliates, marketing partners, or suppliers of SlotBunny, as well as their direct family members living in the same household.

You must not allow any other person to use your Account, place wagers on your behalf, or access the Services using your login credentials.

SlotBunny UK reserves the right, at its sole discretion, to refuse service, restrict access, or close Accounts at any time where necessary to comply with law, protect the platform, or enforce these Terms.

3. Acceptance of Updates to These Terms

Your ongoing use of the Services confirms your acceptance of the current version of these Terms. SlotBunny UK may revise or update these Terms to reflect legal changes, technical upgrades, or new product features.

You are responsible for checking the Website periodically for updated Terms. If you do not agree with any new version, you must stop using the Services immediately and request closure of your Account.

These Terms replace any prior agreement or understanding between you and SlotBunny relating to the Services. No member of staff, representative, or affiliate is authorised to alter these Terms verbally or through any communication outside this document.

All content on the Website (including branding, artwork, game graphics, text, audio, and Software) is protected by intellectual property laws in the United Kingdom and, where applicable, international regulations.

Communication and Marketing:

  • You must keep your contact details, including UK phone number and email address, accurate and up to date.
  • You acknowledge that SlotBunny UK may send essential service notifications via email, SMS, or on-site messages.
  • Marketing messages (such as offers and promotions) require your consent and can be opted out of at any time.
  • You may unsubscribe from promotional communications using provided links or by contacting Support.
  • Promotions and marketing campaigns are subject to change or removal at any time without prior notice.

4. Account Use and Player Responsibilities

Closing Your Account: You may request closure of your Account at any time by contacting Customer Support. After closure, your Account will remain inactive for at least 72 hours before any reactivation request can be considered.

Standards of Account Conduct:

  • Your Account is for personal entertainment only and must not be used for business or professional gambling services.
  • You are solely responsible for keeping your password and login details confidential.
  • SlotBunny UK may suspend or terminate your Account where there is evidence of rule breaches, suspicious activity, or legal obligations to do so.
  • Providing inaccurate information, committing fraud, or misusing bonus offers may result in cancellation of winnings and account sanctions.
  • Use of VPNs, proxies, or other masking tools to evade regional restrictions is strictly forbidden.
  • Any abusive, threatening, or harassing behaviour toward staff or other players may result in immediate termination of your Account.
  • Where illegal activity is suspected, SlotBunny UK may share relevant information with authorised UK regulators, financial institutions, or law enforcement agencies.

5. Payments: Deposits, Withdrawals and Conditions

5.1 Deposits

  • All deposits must be made using payment methods legally registered to you.
  • The minimum accepted deposit is $10 (or equivalent in your account currency).
  • Transactions below the minimum deposit threshold may not be credited or refunded.
  • Unless otherwise specified, the maximum deposit per transaction is $1,000.
  • Once placed, wagers using deposited funds are considered final and cannot be reversed.
  • You may request personal deposit limits through responsible gaming tools available on the Website.
  • If your deposit is below $20, total withdrawals linked to those funds may be capped at ten times the deposited amount.

5.2 Withdrawals

  • Before processing withdrawals, SlotBunny UK may require identity verification in line with UK anti-money laundering (AML) regulations.
  • The minimum withdrawal amount is $20 (or equivalent).
  • Where possible, withdrawals will be returned to the same verified payment method used for deposits.
  • Standard withdrawal limits are $1,000 per day and $4,000 per week, subject to change for VIP or special-status players.
  • Deposited funds must generally be wagered at least once before a withdrawal can be made.
  • Eligible players may receive one express withdrawal within a 24-hour period subject to qualification criteria.
  • A $12 verification deposit may be required to validate cashouts arising from no-deposit bonuses.
  • If your qualifying deposit was less than $20, withdrawal amounts may be limited to ten times that deposit.

6. Bonuses, Promotions and Related Rules

6.1 General Promotional Principles

  • By claiming or using a promotion, you agree to its specific terms in addition to these general Terms.
  • Only one active promotion is usually permitted at a time unless explicitly stated.
  • If promotional rules conflict with these Terms, the promotion-specific terms will prevail for that offer.
  • You may not activate free bonuses while a withdrawal request is pending.
  • Some bonuses require your real-money balance to be below a specified threshold (for example, under $1) before redemption.
  • Bonus funds cannot be counted toward wagering requirements for additional new promotions.
  • Deposit bonuses are non-withdrawable and are provided solely for gameplay.
  • Reversing a withdrawal does not count as a new qualifying deposit for bonus purposes.

6.2 Withdrawals Involving Bonuses

  • Bonus balances may be removed when a withdrawal is processed, subject to offer terms.
  • Using bonus funds on excluded or restricted games may result in confiscation of winnings from that activity.

6.3 Prevention of Bonus Misuse

  • Patterns that indicate bonus abuse, collusion, or exploitation may lead to removal of promotional access.
  • We reserve the right to review gameplay and wagering history to ensure fair use of promotions.
  • Offers may be adjusted, suspended, or revoked when necessary to protect the integrity of the promotion.

6.4 Geographic Restrictions on Offers

  • Promotions are available only in approved countries, currently including the UK, Ireland, New Zealand, Canada, Norway, Finland, and Sweden.
  • Players in restricted locations are not permitted to claim or withdraw promotional funds.

6.5 Betting Limits with Bonuses

  • Bonus calculations are based on USD; UK players should be aware that local currency values depend on exchange rates.
  • Only one free promotion may be claimed between standard deposits.
  • Very high bonus-to-deposit ratios may influence eligibility for certain offers.

6.6 Welcome Package Terms

  • Email verification is required before the Welcome Offer can be activated.
  • All free chips and welcome rewards carry wagering requirements detailed in their terms.
  • Only one Welcome Offer is allowed per household, IP address or device.
  • For no-deposit-based withdrawals, a $12 verification deposit may be requested.

6.7 Deposit Coupon Conditions

  • Only a single coupon may be applied to each deposit.
  • Coupons typically expire seven days after issuance unless a different period is specified.
  • All wagering conditions must be fulfilled before withdrawal requests are processed.
  • Any balance exceeding the stated maximum cashout for a coupon may be removed.

6.8 Free Spin Rules

  • Winnings from free spins are subject to wagering requirements before they can be withdrawn.
  • Maximum withdrawal caps may apply depending on the specific free spin promotion.

6.9 Cashback Policy

  • Cashback is only available on deposits that were not linked to other bonuses.
  • In some cases, cashback must be claimed manually unless otherwise automated by the system.
  • Recycled cashback (using cashback to generate new cashback) does not qualify toward further cashback rewards.

6.10 Fraud and Promotional Violations

Any attempt to exploit promotional systems, bonus structures, or technical vulnerabilities may lead to restrictions, suspension, or closure of your Account.

  • Organised or coordinated betting between multiple accounts
  • Exploitation of system loopholes or technical errors
  • Chargebacks, payment disputes, or unauthorised payment use
  • Use of bots, scripts, or automated play tools

SlotBunny UK reserves the right to freeze funds, void winnings, and report suspicious activity to relevant authorities where appropriate.

7. Game Conduct and Fair Play

7.1 Fairness of Games

All Games are supplied by licensed providers and are independently tested to ensure they meet fairness standards and technical requirements applicable in the UK and EU.

7.2 Finality of Outcomes

All outcomes recorded on SlotBunny servers are considered final. In cases of discrepancy between the server record and your device display, the server log will prevail.

7.3 Game Changes and Availability

SlotBunny may add, remove, suspend, or modify Games, features, or variants at any time without prior notice.

7.4 Inactive or Abandoned Sessions

Games left open or inactive for 30 consecutive days may be closed by the system and any unresolved wagers may be cancelled, subject to game rules and regulatory requirements.

8. Data Protection and Security

Your personal data is processed in full alignment with UK GDPR and the Data Protection Act 2018.

8.1 Data Collection: We collect personal details as necessary to verify identity, manage Accounts, and comply with legal obligations.

8.2 Data Usage: Your data is used to provide secure access to Games, handle payments, fulfil regulatory duties, and offer support services.

8.3 Confidentiality: We do not sell your personal information and share it only when required by law or with trusted partners under strict data protection agreements.

8.4 Verification: Additional documents may be requested where there is unusual account activity or where required under UK AML and KYC rules.

8.5 Legal Compliance: SlotBunny may provide information to UK authorities when legally obligated, including in relation to fraud or money laundering investigations.

9. Complaints, Queries and Dispute Resolution

If you wish to raise a complaint or dispute, you can contact us via:

Please include your username, relevant dates and times, screenshots (if applicable), and a clear explanation of the issue. We aim to acknowledge complaints within 48 hours and to resolve most cases within 14 business days.

Unless UK law requires a different outcome, final decisions provided by SlotBunny UK in relation to disputes will be considered binding.

10. Limitation of Liability

10.1 Connectivity and Technical Issues

SlotBunny UK is not liable for internet disruptions, hardware failures, software conflicts, or compatibility issues that affect your ability to access or use the Services.

10.2 Malfunctions and Errors

In the event of a technical fault, bug, or system error that results in incorrect payouts or displayed outcomes, affected wagers may be voided. Server records will be used to determine the correct result.

10.3 Indemnity

By using the Services, you agree to indemnify and hold SlotBunny UK harmless from any claims, damages, or losses arising from breach of these Terms, misuse of the Services, or violation of applicable laws.